Government » Ambulance Billing

Frequently Asked Questions

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  • Am I able to get a discount or negotiate a reduction with my bill?

    Clay County Fire Rescue cannot discount or negotiate reductions in established rates.

  • Do you offer payment plans?

    We offer you the option of paying your ambulance bill over a period of time. Please call (844) 202-9223 to set up a payment plan.

  • How can I pay my bill?

    To make a payment, you can choose one of the following methods:

    By Mail:

    Please mail your payment along with your account number. Make checks payable to "Clay County Board of County Commissioners" or "Clay County BCC."

    Send your check to:

    Clay County Fire & Rescue
    P.O. Box 742526
    Atlanta, GA 30374-2526

    Online Payments:

    You can pay by credit card at MyEMSCare.com. Please note that a processing fee will be incurred for credit card payments.

  • How do I retrieve my records?

    To retrieve your records, log into the portal and go to Activity.  Look for the case that says Action Required. Click on the drop-down arrow and select Continue.  Your record will be loaded into a new window.  Click on the link to download your record.

  • How do I submit a request?


    To request a copy of ambulance billing and/or EMS reports, visit our Medical Billing Records Request Page.  

  • How do I update my insurance information?

    You can update your insurance information by calling 904-529-2773.

  • How long will it take for me receive requested records?

    Most requests can be prepared in 7 – 10 business days. Larger requests may take up to 14 business days.

  • How much are ambulance fees?

    For a listing of ambulance fees please view/download the fee schedule.

  • I have a question about a bill I received, where do I get answers?

    You can reach the billing department at 904-529-2773.


  • If my insurance paid, why am I still receiving a bill?

    Clay County does not have in‐network contracts with private health insurance companies; therefore, we do not waive any unpaid portion of the bill.

  • What documents do I need to obtain EMS report(s) and/or a billing statement?

    To obtain a rescue report, the patient must provide a signed medical authorization. Otherwise, a subpoena, or power of attorney, medical power of attorney, a court order designating a custodian over an adult patient, or advance directive is required for anyone other than the patient requesting a rescue report. A copy of the requester government issued ID is required.

  • What if I have a comment or concern about the patient care that I received?

    Please call 904-284-7703 to speak with the Fire Rescue Chief of Operations.

  • Will I get billed for an ambulance transport?

    If you call an ambulance, but do not require treatment or transportation to a hospital, then you will not get billed. If, on the other hand, you require transportation to a hospital, then you will get billed. The cost varies depending on the type of treatment given while in the ambulance and the distance to the hospital. Please call our billing vendor 904-529-2773 with any additional questions regarding billing.