Frequently Asked Questions

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  • Does the County evaluate trees located in public drainage easements or rights-of-way?

    Yes, the public works department will evaluate the health of trees upon request.  However, trees will only be removed if they are deemed to be blocking drainage, unhealthy, or pose a significant threat to property. 


  • Can I request the removal of trees due to the fear of an upcoming storm or hurricane?

    No, requesting tree removal solely due to the fear of an upcoming storm is not a valid reason for removal. Trees in public drainage easements or right of ways will only be removed if they are deemed to be blocking drainage, unhealthy, or pose a significant threat to property. 


  • Do Drainage Easements have restrictions?

    Yes, improper care of a drainage easement can cause damage to properties.  A drainage easement may have a storm water line buried beneath it or it may be the intended pathway for surface water to flow. Some drainage easements have streams running through them all the time and some only have water after a rain. Some drainage easements are also intended to detain water after a rain to avoid flooding of other areas. 


  • Does the county maintain driveways of private citizens?

    The county does not maintain private driveways. We do address the edge of county-maintained paved roads to preserve the integrity of the asphalt. If a problem exists at the edge of the paved road, please submit a maintenance request to our Clay Connected app.

  • How can I tell if a road is maintained by the County or another entity?

    To find out who is responsible for maintaining a road, feel free to utilize our user-friendly interactive maps viewer.

    Click on the road for ownership information. 

  • How do I get a pothole fixed?

    If potholes in the roadway need to be repaired, please submit a maintenance request through our Clay Connected app   Select streets in the drop-down menu and click on pothole inquiry. More information is available on our website.  


  • How do I get my dirt road graded?

    The county does not maintain private roadways. For county roads please submit a maintenance request to our Clay Connected app.

  • How do I get the ditch in front of my house cleaned?

    The county does not maintain private roadway ditches or driveways. For county roads please submit a maintenance request to our Clay Connected app.


  • How do I report a down or broken street sign on my road?

    You can report downed road signs, graffiti, or other sign-related issues by visiting our Clay Connected app.


  • How do I report a reduced line of sight issue?

    If there are items or vegetation that are blocking or reducing your line of sight alongside a county-maintained roadway that need to be cut back or removed, please submit a maintenance request at Clay Connected.

    Drivers must be able to see at a minimum of 150 feet to the left and right from the center line of the driveway.

    line of sight diagram

  • How do I report a water or sewer problem?

    Clay County Utility Authority has the responsibility of handling water and household sewage issues.  They can be reached at (904) 272-5999.

  • How do I report an issue with a sidewalk?

    For county sidewalks please submit a maintenance request to our Clay Connected app.

  • How do I report landscaping in the median that is dead or needs attention?

    For county roads with medians please submit a maintenance request through our Clay Connected app.



  • How do I report the need for median maintenance?

    For county roads with medians please submit a maintenance request at our Clay Connected app.


  • How to report overgrown vegetation in a county-owned easement?

    County-owned easements are cut on a revolving basis.  The County has recently reincorporated spraying herbicide to slow growth in these easements.  You can submit a request for easement maintenance to our Clay Connected app.


  • I have an Easement shown on my property survey. What does this mean for me?

    An easement gives an entity a right to cross or otherwise use someone else’s land for a specific purpose.  The most common types of easements found in real estate are those that grant road or utility access. There are many types of easements including Drainage Easements, Conservation Easements and Utility Easements (telephone, electric, cable, gas, water, storm sewer, etc.)  The Utility Easement may be underground or overhead.  Once created, the location of the easement cannot be changed without agreement. 


  • I have an issue with the storm drain in front of my house. Who do I contact?

    For county roads with storm drains please submit a maintenance request at our Clay Connected app.


  • If my street needs to be restriped or repaved who do I contact?

    Please put in a request at our Clay Connected app.


  • Is an easement still my property?

    Yes, the easement is still your property.  However, it does have restrictions and responsibilities for you as an owner or resident.  All easements have to be maintained in accordance with Florida Statutes/ Chapter 704.


  • The storm drain in front of my house does not drain. Who do I contact?

    For county roads with storm drains please submit a maintenance request to our Clay Connected app


  • The street has potholes that need to be repaired. Who do I contact?

    If potholes in the roadway need to be repaired, please submit a maintenance request at our Clay Connected app.

    Select streets in the drop-down menu and click on pothole inquiry. More information is available on our website.


  • What can I do with this land designated as an Easement?

    Your options in an easement depend on what type of easement you haveKeep in mind that what you place in an easement, such as a fence, garden or bushes, have the potential of being removed or damaged if maintenance is required.  

  • What do I do if my neighbor has constructed something in or doesn’t maintain their easement?

    Please contact your neighbor first.  Often citizens are unaware of the easements on their property or may be renters who have never seen the survey of the lot.  Most citizens do not intentionally obstruct easements or intend to cause excess water to stand in their neighbor’s yard.  If this does not resolve the issue you will need to contact your HOA (Homeowner’s Association).  If there is no HOA, you will need to contact the County’s Code Enforcement Division through our Clay Connected app


  • Where can I get information about when sand/sandbags are available?

    The County only provides sandbags during significant storm events and the Emergency Management Group is the lead for establishing when and where. The information for locations will be available on our social media site and at Alert.ClayCountyGov.com.  

  • Will the County clean or regrade my drainage easement?

     No, the County only maintains and repairs the public stormwater lines that are located underground and drainage easements that are located on public property.