Frequently Asked Questions

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  • Are there books online?

    Thousands of books, magazines, and newspapers are available to all resident cardholders in our digital library.

  • Can I donate books to the library?

    The library accepts donations in good condition. Donations may be brought to the front desk of any library during business hours. Items that do not meet the library’s condition or selection criteria will be redirected to other organizations, such as the Friends of the Library. The library does not accept encyclopedias, textbooks, or cassette or VHS tapes.

  • Can I get my taxes done at the library?

    AARP often provides tax preparation assistance at public libraries and other community venues. The library provides assistance obtaining forms but does not provide tax preparation assistance or advice. You can access AARP tax preparation assistance information on their website.

     

  • Can I place an item on hold at the library?

    Patrons can place items on hold. You will be notified when your item is available using the method you chose when obtaining your card. Email, text or phone call are available. To change your preference call any library branch.

  • Can I print items using my debit/credit card?

    No. Printing services are available on a cash-only basis. Our printing kiosk does not accept pennies. You should bring change and $1.00 bills to print your documents. The library may not be able to make change from larger bills.

  • Can I print remotely?

    No, you have to come in person.

  • Can I renew my books?

    Visit any Clay County Library with your library card or checked out materials to renew them. If you are unable to renew your books in person, you may call any branch during opening hours to renew materials checked out on your card. You will be asked to provide your library card number.

    You can also renew your books online by logging into your account. Your username is your card number; your PIN was created when you received your library card. After logging in, navigate to My Account > My Borrowing > Loan to select the books you would like to renew. Items that have been renewed once or are reserved by another patron are not eligible for renewal.

  • Can I request an item that I would like to have available at the library?

    We appreciate your suggestions! Before submitting a request, please check the online catalog to determine whether the material you want is already owned by the Library. Fill out the Suggest a Purchase form to share your recommendations.

    We will make every effort to accommodate your request but cannot guarantee suggested materials will be purchasedPlease check the catalog to see if your item has been added.

  • Can I return library materials to any branch?

    Patrons may return library materials to any library branch. All branches have book drops for after hours materials drop-off to make it convenient for our residents.


  • Do you have a scanner I can use at the library?

    Scanning is available at all library locations. You must bring a USB flash drive to save your scanned document.

  • Does the library have a notary service?

    The library does not provide notary services.

  • Does the library have color printing?

    The Clay County Public library offers color printing at the Fleming Island Library. Black & White printing is $.20 per page and is available at all library locations; color printing is $.50 per page.

  • Does the library have ebooks?

    eMaterial is available to all resident card holders and is available in our digital library.

  • Does the library offer computer help?

    Need help with your computer or mobile device?  Set up a 30 minute, one-on-one appointment with someone on our team and we can walk you through how to use your technology, software or our e-resources.

  • Does the library offer newspapers and magazines?

    Yes, the Library offers access to newspapers and magazines through our website or you can check out tablets at the library to read a selection of digital newspapers and magazines, including Newsbank Newspapers, The New York Times, The Wall Street Journal, and Libby Magazines. This service is available to visitors who are 18 years or older, and the tablets can be used inside the library.


  • Does the library offer remote printing?

    The library does not offer remote printing.  Printing is available at library locations.

  • Does the library offer WiFi?

    WiFi is available within the library and in the parking lot. To connect, locate your device’s network settings and select “ClayBCC".


  • How can I reserve a study room?

    Study rooms are available at the Fleming Island, Orange Park, and Green Cove Springs Libraries. Study room spaces may be reserved in advance. Walk-ins will be accepted on a first-come, first-served basis. To reserve a study room, please visit our Reserve a Room webpage. 

  • How do I apply for a job at the library?

    Please visit Clay County's View All Jobs webpage for information on available positions.


  • How do I check out books from other libraries and pick them up at the library?

    Can't find something in our catalog? Check out books from other library systems. Visit our Interlibrary Loan (ILL) webpage for more information.

     


  • How do I connect to the WiFi at the library?

    WiFi is available within the library and in the parking lot. To connect, locate your device’s network settings and select “ClayBCC_Public” from the list of available networks. There is no password to use the Library’s WiFi.

  • How do I get a library card?

    Library cards are free for all residents and property owners of Clay County. Bring your valid Florida driver’s license or government-issued ID card to one of our libraries and fill out the patron registration form at the circulation desk. Your photo ID must have your current address.

    Children under the age of 18 will need to bring a birth certificate, school ID, or government-issued photo ID to receive a library card. All juvenile cards will be linked to an adult cardholder. The adult cardholder who signs the application form accepts full responsibility for all late fines and fees for lost or damaged materials.

    Active duty military and dependents may receive a Clay County Library card free of charge. Please bring military ID and driver’s license or state ID when coming to register.

    Residents of Alachua, Bradford, Putnam, and St. Johns Counties may receive a Clay County Library card for free with proof of residency. Reciprocal borrowers do not have access to ebooks.

    For other out-of-County residents, a non-resident library card may be obtained for 3 months ($30 charge), 6 months ($60 charge), or one year ($100 charge).

  • How do I pay my fines or fees?

    Library fees and fines can be paid using a credit card, check or cash at any library location. Online payment is not available. 

  • How do I reserve a small business center?

    The spaces are available in two-hour blocks with a maximum of four hours per day. Small Business Centers are mediated by the branch library. You will receive an email notification once your reservation request has been processed. Group members must be 18 years and older. For more information visit our Small Business Center webpage. 

  • How do I reset my PIN?

    1. If this is a brand new card, try entering the last four digits of the phone number on your account.

    2. You may visit or call any Clay County Library to request that the library staff reset your PIN. You will need to have your library card with you. Please be sure to test your new PIN while you are there.

  • How do I sign up for the library's newsletter?

    Receive the latest updates from the Library and other County departments by signing up for GovDelivery.

  • How do I volunteer at the library?

    Thank you for your interest in volunteering with Clay County! We are currently accepting volunteers. For more information, please visit the Volunteer website.

  • How many items can I check out?

    Patrons may check out 15 items per card for a total of 45 for linked family cards.

  • What are your hours?

  • What is my PIN number?

    The default PIN for your account is the last 4 digits of the phone number you provided when obtaining your card. You can change your PIN at any time by logging into your library account on our site. If you need assistance changing your PIN, please call any library branch for assistance.

  • What meeting rooms do you offer, and where are they located?

    The Clay County Public Library offers meeting rooms at Fleming Island, Orange Park, and Middleburg. In order to reserve meeting room space, an applicant must be a Clay County Library cardholder or possess a non-resident fee card with a zero ($0.00) balance on their library account. Patrons with reciprocal borrowing library cards may apply to reserve meeting room space and be considered non-resident applicants. (Meeting Rooms are provided free of charge to registered non-profits (registered with the State of Florida Department of Corporations). For our Reserve a Room webpage for more information.
  • When does my library card expire?

    Library cards are issued for two years. Cards can be renewed free of charge anytime during or following the month of expiration provided the patron is in good standing. A patron in good standing has no fines, fees, or charges outstanding on his/her account, or other cards linked to him/her. Proof of current address and ID are required to renew a card.

  • Where can I get a list of activities and events happening at the library?

    All Clay County libraries have events and programs throughout the year. The programming calendar is available at our Events & Classes webpage.